Privacy notice

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Email

info@argusautonomy.com

What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access. You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification. You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure. You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing. You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing. You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent. When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests. We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We use the details people send us through our website or by email to reply to their enquiries. This benefits them as well as us, because they have contacted us and expect a reply. We only ask for what we need to respond (a name, an email address, an optional company name and the message), we don't use it for marketing, and we only share it with the providers that run our website, contact form and email. The risk to the people involved is low, and they can ask us to delete their details at any time.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you

How long we keep information

We keep enquiries sent through our website or by email for two years after our last contact, unless they lead to a contract, in which case we keep them for as long as that contract and our legal record-keeping require. Our web host keeps technical logs, such as IP addresses, only for as long as it needs them to deliver and protect the site.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors

Cloudflare
This data processor does the following activities for us: They host our website and protect it from attacks, which means they handle the IP addresses of people who visit it.

Web3Forms
This data processor does the following activities for us: They receive messages sent through our website's contact form and forward them to our email inbox.

Microsoft
This data processor does the following activities for us: They provide our email service, where we receive and store messages from the contact form and emails sent to us directly.

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Cloudflare, Inc.
Category of recipient: Website hosting and security provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Organisation name: Web3Creative (operator of Web3Forms)
Category of recipient: Contact form service
Country the personal information is sent to: India
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Microsoft Corporation
Category of recipient: Email service provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Sub-processors used by Cloudflare, Web3Forms and Microsoft
Category of recipient: Cloud hosting and spam-filtering providers
Country the personal information is sent to: United States and other countries
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@argusautonomy.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint